Terms and conditions


TERMS AND CONDITIONS
  
A completed “Short Term Lodging Agreement” is required within 24-hours to hold your reservation. The Required Initial Payment is due upon receipt. Review and acceptance of the Villa Rentals, Inc. Terms & Conditions which is made part of this rental agreement is required before a confirmation will be issued.

CHECK-IN:
Keys may be picked up at our office any time between 2:30 pm and 5:00 pm on the scheduled move in date..  Our office closes at 5:00 pm.  Should you need a late arrival or you are checking in on a day when we are closed, please contact our office ahead of time and we will make other arrangements for your convenience.  If there are any issues that need to be addressed at move in please contact us right away.  We will make every attempt to remedy those issues as soon as possible.  These units are individually owned so we can only resolve issues within our control.  We cannot be held responsible for issues that were brought to our attention at or after move out so it is imperative that we communicate about any and all concerns at move in to make for an enjoyable stay.  A welcome email will be sent about a week prior to your arrival which will have more detailed information.
 
CHECK-OUT:
Check-out time is 10:30 am – promptly on the scheduled move out date.  It is imperative that we are able to check the unit for cleaning, inventory and supplies beginning at 10:30 am in order to prepare for the next guest’s arrival.  Guests have the option to arrange a walk-thru with Villa Rentals before departure, if desired, to mutually assess the condition.  A walk-thru should be scheduled at least 2 days ahead of departure time.  Guest agrees to vacate premises and return keys to our office by 10:30 am or other checkout time designated on the contract.  There will be a $50.00 charge for every hour or part thereof held over.

OFFICE HOURS:
April to September: 9am to 5pm-Monday through Saturday (closed on Sunday). October to March: 9am to 5pm-Monday through Friday (closed on Saturday & Sunday).
 
RESERVATIONS AND PAYMENTS:
The 50% Initial Payment amount together with a completed Short Term Lodging Agreement must be received and approved by Villa Rentals, Inc. before a confirmation will be issued.  No grace period will apply. Final payment, consisting of the remaining balance, must be received by Villa Rentals, Inc. at least thirty (30) days prior to guest arrival (or immediately if booked less than thirty (30) days in advance of guest arrival). Failure to make final payments on a timely basis will make reservation subject to automatic cancellation. Guest agrees that a fee of 3% will apply to all payments processed by a credit card.  All non-credit card payments are due in the form of a Cashier’s Check, Money Order made payable to Villa Rentals, Inc. or an E-Check only.

CANCELLATION POLICY:
Refunds for canceled reservations will be issued only if the unit can be re-rented for the same period of time and at the same rate.  Processing fees are not refundable.

DAMAGE WAIVER PROTECTION PLAN:
This non-refundable fee will cover any damages up to $1000.  This fee WILL NOT COVER noise violation fines or loss of income caused by Guest or Guest’s Visitors.
 
SECURITY DEPOSIT:
In the event Guest requests to pay a security deposit instead of the damage waiver, the security deposit will be refunded within 21 days from the departure provided the premises and all contents/inventory therein are left in clean and undamaged conditions.  Security deposits paid by credit card will be refunded by check to the name and address on the contract unless otherwise indicated by Guest.  Guests who paid a security deposit by cash or check will receive a refund check by mail according to the name and address on the contract.
 
LIMITATION OF LIABILITY:
Under no circumstances shall Villa Rentals, Inc. be responsible for any loss, expense, damages, claims or injury direct, indirect, consequential or otherwise whatsoever, howsoever caused or incurred whether arising in contract or otherwise in law or equity as a result of rendering of the services or accommodations as described or substituted and including, without restricting the generality of the foregoing as a result of any delay(s), substitution(s), rescheduling(s) or change(s) in the provision of services or land accommodations by Villa Rentals, Inc. or by reason of military actions, revolution or acts of God, government agencies, or unforeseen circumstances or events, by any agents, owners, employees, subcontractors, servants or services as substituted; Villa Rentals, Inc., at all times will act in good faith and use its best efforts to substitute with accommodations or services of a type as comparable as possible to those contracted. Villa Rentals, Inc. will not be liable under any circumstances, including substitutions, to refund any unused portion of booked accommodations or services. Some activities in which guests engage are especially dangerous and include scuba diving, snorkeling, deep-sea fishing, boating, swimming, boogie boarding, surfing and biking. This list is not all-inclusive, but indicates some of the hazards of vacationing in Newport Beach. Guest and other invitees shall use the Spa (if applicable) at their own risk. Guest understands that there are certain inherent risks to person and property located adjacent to the ocean, including the possibility of drowning. Guest acknowledges that the owner would not rent the property unless the Guest accepted this condition. Guests may also encounter the following risks: slippery floors and stairs, especially when wet, balconies/decks with spaces between rails (dangerous for little children), precipitous drop-offs on ocean floor, faulty electrical or plumbing systems, gas BBQ grills, clean/clear sliding glass doors, and dangerous stairs or pathways, Therefore, each guest agrees that he/she is voluntarily participating in any and all activities, risks, and use of the accommodations, and hereby assumes all risk of injury, illness, damage or loss to person and property that might result, including, without limitation, any loss or theft of personal property. By booking this unit, you acknowledge that in all events and circumstances, Villa Rentals, Inc., its officers and employees shall not be liable. Villa Rentals, Inc. reserves the right to cancel or rescind any rental agreement if it is found that the Guests are conducting unlawful activities, not abiding by the Newport Beach Short Term Lodging Ordinances & House Rules , disturbing others by playing loud music, percussion, audio or instruments, or cause any loud or offensive noises, have made any misrepresentations about the nature or size of the group or use of the group or the use of the property or any other misrepresentations or any other way in breach of the rental agreement.
 
NOTICE OF ABSENCE:
You must tell us in advance if you will be absent from the property for 5 days or more. If you do not give us this notice, you will have to pay for any damage that may result from your absence.
 
DAMAGES/FINES EXCEEDING SECURITY DEPOSIT/DAMAGE WAIVER LIMITS:
Guest agrees to pay for all damages and fines in excess of the security deposit or damage waiver limit as listed on the contract.  Guests who paid on a credit card authorize Villa Rentals, Inc. to charge any additional damages on this credit card not to exceed $1500.  Villa Rentals, Inc. will provide detailed accounting to Guest (whether paid by cash or credit card) for all charges. If any monies are still owed, Guest agrees to pay those monies within 30 days of when the accounting is received.
 
SMOKING:
This is a NON-SMOKING unit.  Guest agrees not to smoke in the premises.  Guest agrees to be considerate to the neighboring houses when smoking on the exterior of the premises and to dispose of cigarette butts appropriately.

BEDDING:
Blankets, mattress pads, bed spreads, and pillows are provided.

LINENS:
The cleaning fee includes: a set of sheets on each bed, bath towels, hand towels, wash cloths and beach towels.  If you would like to bring your own sheets and towels please let us know and we can reduce the cleaning fee accordingly.  The savings will vary between $145 to $270 depending on the unit.  **The cleaning fee does not include additional sheets or towels as each unit provides laundry facilities**

TELEPHONE:
Telephone service is usually not provided.  Please refer to the website listing for details on whether the unit provides a phone or not.
 
PARKING:
Please refer to the website listing for the parking details of this property.

AMENITIES:
Our kitchens are supplied with all the basic dishes, utensils and cookware needed for everyday cooking.  There are also some cleaning supplies and dry goods such as paper towels, toilet paper, coffee filters, trash bags, foil, etc. to begin the vacation. However Guest will need to purchase and pay for additional supplies to last throughout the stay.  Please refer to the website listing to see a detailed breakdown of the bed sizes and other items in the unit.
 
AIR CONDITIONING:
Most of the units do not have air conditioning.  Please refer to the website listing for details on whether the unit provides A/C or not.
 
PETS:
Pets are not permitted on or about the premises.  Violation of this rule will result in immediate forfeiture of the premises upon demand and also result in automatic forfeiture of the security deposit plus the cost of future lost rent, cleaning, de-fleaing and/or other damages to the premises and its contents.
 
DISTURBANCES/NOISE VIOLATIONS & BEACH RULES:
The City of Newport Beach has enacted ordinances concerning parties, loud music, excessive noise and any general disturbance of the peace.  Fines under these ordinances can range anywhere from $500.00 to $3000 or more for police services.  Any fine imposed by the police or city for a disturbance will be charged to the guest, and may delay refund of security deposit until such bills are received by Villa Rentals.  Any valid disturbance reported to Villa Rentals or violation of these ordinances will result in immediate forfeiture of the premises upon demand.  Please refer to the City of Newport Beach Website for full details on not only the disturbance/noise violations but also the beach rules and regulations.
 
SUBLET:
Guest agrees to not sublet the unit or permit unauthorized guests (those not listed on the original contract) to reside at the premises without express permission from Villa Rentals. Violation of this rule will result in immediate forfeiture of the premises upon demand.
 
RIGHT OF ENTRY:
Villa Rentals, Inc. retains the right to enter the premises with reasonable notice, during reasonable hours, to inspect or exhibit or repair the rental unit as required.
 
BUILDING CONSTRUCTION:
Guest agrees to not hold Villa Rentals, Inc. accountable or demand a rent reduction due to neighboring building construction of which is not in Villa Rentals Control.
 
VISITORS:
Guest will be responsible for any and all actions of visitors for the duration of the contract.
 
WIRELESS INTERNET & TV SERVICES:
Guest agrees that the internet connectivity and TV services are provided by 3rd party companies and any issues arising from connectivity failures are not the responsibility of Villa Rentals, Inc.  
 
LOST ITEMS:
Guest agrees to not hold Villa Rentals, Inc. responsible for items lost or left behind during or at move out.  Villa Rentals, Inc. will make every effort to retrieve items that have been reported, however there is no guarantee the items will be found and returned.
 
ATTORNEY'S FEES:
In the event of a dispute the prevailing party may not collect attorney’s fees in excess of $500.
 
REPAIRS:
Villa Rentals, Inc. will make every effort to expedite a repair that is needed.  Guest agrees to notify management immediately should something be in need of repair.  If a repair is needed due to damage caused by Guest, Villa Rentals, Inc. and Guest will communicate on how the payment of this repair will be handled.  Guest agrees that some repairs cannot be determined to be a Guests responsibility until the repair man has already been dispatched.  Guest agrees to waive rent compensation for any unforeseen repair that cannot be remedied right away.
 
INSURANCE:
Guest understand that our insurance does not cover your belongings or damage that you cause. You agree that we are not responsible for any loss or damage during the term of the rental agreement. You agree to carry insurance covering all of your personal property located in the unit or bear full responsibility for its damage including damage from fire, water, theft, or any cause.

CATASTROPHIC EVENTS & EMERGENCY EVACUATIONS: 
If a catastrophe (hurricane, tornado, earthquake, flood, etc.) or any situation simply beyond our control impairs the vacation rental, Villa Rentals, Inc. is not responsible for finding alternate lodging for the renter or for the renter's financial losses related to transportation or alternate lodging. There will be NO REFUNDS OR CREDITS FOR EMERGENCY EVACUATIONS. Whether you own property, run a business, or rent a condo in Newport Beach, the threat of an earthquake, flood or tsunami is always present and we all assume this risk. There will be no refunds of any kind for evacuations.

**Inventory and Amenities are subject to change**