FAQs

Bookings canceled at least 30 days before the start of the stay will receive 100% refund. Bookings canceled at least 14 days before the start of the stay will receive 50% refund. Bookings canceled less than 14 days before the start of the stay will not receive a refund. Processing fees are not refundable.

Generali Travel Insurance is available with your reservation for an additional charge. Vacation Rental Insurance provides coverage for prepaid, nonrefundable expenses due to certain unforeseeable circumstances that may jeopardize your vacation investment and force you to incur unplanned expenses. We strongly recommend you purchase this valuable protection. Separate terms and conditions apply, read your Description of Coverage/Policy carefully and contact Generali at 800-874-2442 with coverage questions.

3:00 PM (PST)

10:30 AM (PST)

If requested in advance, we will try to accommodate early check-in, depending on our availability and schedule. Unfortunately, we are unable to guarantee each request, but if it’s possible to get in early, we will let you know.

If requested in advance, we will try to accommodate late check-out, depending on our availability and schedule. Unfortunately, we are unable to guarantee each request but if it’s possible to stay later, we will let you know.

Should you need a late arrival, or you are checking in on a day when we are closed, please contact our office ahead of time and we will make other arrangements for your convenience.

It depends on the reservation type and on the property.

June - August: 9am to 5pm - Monday through Saturday (closed on Sunday). September, March, April and May: 9am to 5pm - Monday - Friday and Saturday By Appointment Only (closed on Sunday). October - February: 9am to 5pm - Monday through Friday (closed on Saturday & Sunday).

Pets are not permitted on or about the premises.

ADA service animals required because of a disability are allowed. ESA’s (Emotional Support Animals) are not allowed.

Due to strict city ordinances governing vacation rentals in Newport Beach, events, parties, and large gatherings are not allowed.

Up to 4 additional guests above maximum occupancy are allowed through the early evening, however only the guests listed on your rental agreement are allowed to sleep at the unit per city occupancy laws.

The maximum occupancy (including children) listed for each property is set by city ordinance. Only the authorized guests as listed on your original contract may reside at the premises. Additional sleeping arrangements are not available, as the beds shown on each listing will accommodate the number of guests noted in the maximum occupancy.

We don’t provide anything to use outside of our properties (for liability reasons) such as bicycles and beach items, but there are many local companies that specialize in renting out beach equipment.

We don’t provide baby equipment, but there are local companies that specialize in renting out such items.

It varies depending on the property. Please refer to the individual property listing.

Blankets, mattress pads, bed spreads, and pillows are provided. The cleaning fee includes a set of sheets on each bed, bath towels, hand towels, wash cloths and beach towels. **The cleaning fee does not include additional sheets or towels as each unit provides laundry facilities**

No, but for an additional charge, our housekeepers can usually schedule hourly housekeeping at least once during your stay.

Yes, please refer to the individual property listing for details on what kind of grill a particular property has, as it varies depending on the unit.

It varies depending on the property, please refer to the website listing for the parking details of each individual property.

50% of the total is due at the time of booking and the balance is due 30 days prior to your arrival date. If a booking is made less than 30 days in advance of your check-in date, payment in full is due at the time of booking.

No, our reservations include a $125 damage coverage policy which is shown as a line item at booking. This non-refundable fee will cover any accidental damages up to $1,000.

No, smoking is not allowed in or on our vacation rental properties.

Most of our properties have a Smart TV or Roku with Hulu Live as Hulu Live gets most of the same channels as cable. A few units still have traditional cable.

Yes, FREE, secured Wireless Internet Access is included.

Yes.

Yes, we provide shampoo, conditioner, body wash and hand soap.

Yes.

Yes, please refer to the individual property listing for details on what kind of coffee maker a particular property has, as it varies depending on the unit. We do not provide coffee.

Yes.

Yes, each unit we manage provides on-site laundry facilities. Please refer to the individual property listing for details.

No.

Do we have to do any cleaning before we depart? We only ask you to load and start the dishwasher if you have any dirty dishes. The housekeepers will take care of everything else. Make sure the thermostat is off and lock up all the doors.

Use the outdoor trash cans on the property if you have trash to take out during your stay. No need to worry about the city trash collection days, as we have a crew that handles putting out the cans out and bringing them back up.